This privacy policy sets out how we use and protect any information that you give us when you use this website.
Your Privacy
This website is owned by RE-NEW TOOLS & ACCESSORIES LTD and is managed by an external marketing company on our behalf.
RE-NEW TOOLS & ACCESSORIES LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. RE-NEW TOOLS & ACCESSORIES LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Contract Execution
Your personal data will be used to provide the information, goods and services offered through our website to you,
for billing and order fulfilment.
Your Email Address
a. We may use your email address to send you information about special offers – products or services.
b. You can opt out of these at any point just send us an email asking to stop sending you these promotions.
To order from our website, even as a guest, we require use of your email address so we can send email confirmations that your order has been received and is being processed. Without permissions to use your email address we will not be able to accept your order.
Your card details
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. Our online payment system is well administered, and we do not store your card details on our site. We encourage you to feel comfortable using your credit card to conduct commerce on our site.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly, with confidentially, and effectively.
All complaints are subject to Terms and Conditions of Sale.
We may collect the following information:
a. name and title
b. contact information including email address
c. demographic information such as postcode, preferences and interests
d. other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and for the following reasons:
a. Internal record keeping.
b. We may use the information to improve our products and services.
c. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
d. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies and Monitoring
A cookie is a small text file that we store on your device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular page.
Type of cookies we use:
a. Strictly necessary cookies – These are cookies that are essential to the operation of our website.
b. Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
c. Functionality cookies – These cookies are used to recognise you when you return to our website.
d. Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
a. The IP address of your computer.
b. The referring website from which you have got to our website from.
The reasons for this are:
a. To make ongoing improvements to our website based on this data.
b. To see our most popular sources of business.
Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
List of cookies we collect
• COOKIE NAME & COOKIE DESCRIPTION
• CART – The association with the customer’s shopping cart.
• CATEGORY_INFO – Stores the category info on the page to load pages faster.
• COMPARE – The items in the customer’s Compare Products list.
• CUSTOMER – An encrypted version of the shopper’s customer ID.
• CUSTOMER_AUTH – Indicates if the customer are currently logged in to the store.
• CUSTOMER_INFO – An encrypted version of the shopper’s customer group.
• EXTERNAL_NO_CACHE – Indicates if caching is disabled or enabled.
• FRONTEND – The customer’s session ID.
• GUEST-VIEW – Determines if guests can edit their orders.
• LAST_CATEGORY – The last category visited by the shopper.
• LAST_PRODUCT – The most recent product viewed by the shopper.
• NEWMESSAGE – Indicates whether a new message has been received.
• NO_CACHE – Indicates if the cache can be used to store information.
• PERSISTENT_SHOPPING_CART – A link to information about the shopper’s cart and viewing history.
• RECENTLYCOMPARED – Items recently compared b the shopper.
• STF – Information on products the shopper has emailed to friends.
• STORE – The store view or language chosen by the shopper.
• USER_ALLOWED_SAVE_COOKIE – Indicates if the shopper allows cookies to be saved.
• VIEWED_PRODUCT_IDS – The products recently viewed by the shopper.
• WISHLIST – An encrypted list of products added to the shopper’s wishlist.
• WISHLIST_CNT – The number of items in the shopper’s wishlist.
• _utma – Identifies shoppers and sessions.
• _utmb – Determines new sessions/visits.
• _utmc – Determines if the shopper is in a new session/visit.
• _utmz – Saves the traffic source or campaign that explains how the shopper reached your site.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
a. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
b. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Disclosure of personal data
We will not sell, distribute or lease your personal information to third parties unless we have your permission. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We may only disclose your personal data:
a. To companies within Our group.
b. If we sell our business. In this case all the Company Data may be acquired by the buying company.
c. In cases where we are required by law to pass on information or if we believe action is necessary for fraud,
cyber-crime or to protect the website, rights, personal safety of person/s.
d. We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
Ready for TLS 1.2 ?
New internet security protocol restrictions come into play on the 30th April 2018 which affects store owners and users across the world (This affects all users of the internet). To ensure you are able to browse our and other ecommerce sites without error, please ensure that your web browser conforms to one of the following versions by updating the software you use on your computer.
BROWSER TYPE
Chrome Version 26 or above
Firefox Version 1.5 or above
Internet Explorer Version 6 (With XP SP3+) or above
Konqueror Version 3.5.6 or above
Mozilla Version 1.4 or above
Netscape Version 7.1 or above
Opera Version 9.0 or above
Safari Version 3 or above (Ships with OS X 10.5)
